Both startups and savvy companies are now incorporating interactive agents into their daily operations, communication with customers and sales processes.
Chatbots can help to…
Improve customer service. It is the best option for those who don’t want their customers to:
- Wait for operators answer -“Stay on the line, your call is very important to us” is always annoying, isn’t it?
- Search for an answer in the FAQ’s — as a rule, users don’t have time for scrolling through dozens of pages to find an answer.
Streamline the shopping process. It only takes seconds to write what you want using a Chatbot and this will then send the information to the relevant department for processing.
Personalize communication. A Chatbot can answer specific questions from visitors instead of displaying a long lists of information. The more attention a customer get, the more comfortable they feel and the greater their desire is to buy something!
Improve response rates. About 90% of questions sent to Facebook business pages remain unanswered. Chatbot’s respond to 100% of messages and converts more visitors into buyers.
Automate repetitive tasks. Most customers want to get answers to the same repetitive questions…
“When are you open?”
“Where are you located?”
“Do you deliver?”